Returns & Exchanges

Here at Big Big Bear we want you to be 100% happy with your order! 

If you have a problem we ask that you please notify us within 7 days of recieving your order and return the item/s via post within 14 days for a full refund or exchange of the item minus the cost of postage.

If an item is a change of mind or incorrect size the cost of return postage will be the responsibility of the customer.

If an item is faulty or if we have sent you an incorrect item Big Big Bear will cover the costs of return postage.

All items returned must be in new, unused condition. Please note that we cannot accept returns that have been damaged due to 'acts of dog' - chewing, scratching etc.